GameFacto is the gamer-oriented development studio and publisher founded in 2019 by experienced and passionate game industry professionals. We focus on delivering great quality and fun game experiences that connect millions of people around the globe. We are on the hunt for individuals who consider themselves dynamic, collaborative and thrive in a fast-paced environment. We are looking for an experienced IT Support.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone, skype, email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on proceduresIT Support