Front Office Agent

Okupa is currently seeking to recruit for the position of the:

Front Office Agent

Requirements

• Minimum 2 years' experience in a relevant position.
• General education degree or international equivalent required. College degree preferred.
• Excellent command of the English language, both spoken and written.
• Knowledge of hotel systems such as PMS, POS and computer applications - software programs.
• Additional language would be considered an extra asset.
• Follow all relevant Health & Safety department regulations.
• Ability to work on rotating shifts including nights.

Personality Competencies

• Happy, positive and friendly.
• Proactive, dynamic and self-motivated.
• Enthusiasm to develop skills and knowledge.
• Adaptable to change and willing to embrace new ideas and processes.
• Ability to work unsupervised and deliver quality work.
• Good organizational and multitasking abilities and attention to detail.
• Excellent communications, problem-resolution abilities and customer care skills.
• A team player with a positive can-do attitude and a hands-on, results-driven approach.

• Welcome and greet guests providing a friendly and courteous service.
• Ensure correct billing arrangement is provided according to hotel policies and procedures.
• Receive and handle payments, check-in & check-out procedures.
• Manage the reservations and provide information about the hotel, available rooms, rates and facilities.
• Answer incoming calls, process bookings by telephone and email correspondence.
• Record and ensure the accuracy of guest information through guest experience app.
• Provide information to guests about amenities, area and venues.
• Arrange pickup and drop off services for guests at the time of their arrival and departure.
• Address customer complaints and escalate to the Front Office Manager when needed
• Liaise with all departments and external partners to ensure the smooth operation of the Front Desk and the Hotel

• Competitive salary and benefits.
• Career development opportunities.
• An excellent and dynamic working environment.
• All year-round job position.
• Opportunity to be part of a unique project.