Remarketing Administrator

LMW is seeking a highly motivated Remarketing Administrator on behalf of a leading car leasing company.

Responsibilities

• Ensure that take over documents and condition reports from the certified inspection partner, have no unjustified deviations
• Make sure that the relevant processes are followed and are aligned with those that are documented
• Confirm that all contracted damages are included when evaluating the take over document and the condition report provided form the certified inspection partner
• Check that all criteria for depreciation depending on severity, mileage and contract duration are aligned with the agreed SLA
• Make certain that timely and adequate information with regards to the damages of a terminated vehicle is provided to the client
• Cooperate with the staff of the Commercial department when is necessary in order to provide all information related to the amount that will be charged
• Closely cooperate with the Remarketing Supervisor in order to resolve any dispute that may raised by the Customer or the Driver
• Ensure that that vehicles have KTEO or/ and to collect the necessary docs in case they are missing
• Provide reporting to the Remarketing Supervisor and the Remarketing Director
• Ensure that relevant database is updated
• Answer incoming calls and respond to emails in timely manner
• Manage the keys requested by the departments or Customers

• BSc/BA in business administration or relevant field
• 1+ years of experience in customer service; experience in automotive industry will be considered a plus
• Proficiency in English - verbal and written
• IT literate with excellent command of MS Office suite

Personal traits

• Excellent interpersonal and communication skills – verbal and written
• Ability to manage data collection and filing
• Ability to multitask
• Being able to use empathy (Interpersonal sensitivity) 
• Be able to divert pressure and keep calm under stressful conditions