Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a leading global telecommunications service provider, for an experienced professional to cover the following position:
IT Services Coordinator
Job Description
• Follows relationships with external clients and organizations to assess their technology, support, and generally their needs
• Provides client assessments, pitches IT equipment and service packages during meetings or presentations
• Supports innovative solutions that meet clients’ needs while remaining cost effective
• Manages projects by creating timelines, adhering to budgets, and assigning staff members
• Specializes in ICT needs and demands for the corporate industry
• Maintains familiarity with current and upcoming IT equipment, services, and other developments
• Coordinates customer support, and management for equipment and network services when necessary
• Upholds a sense of customer service and measures client satisfaction
• Customer after sales support Interface for large accounts on ICT projects, such as government and other customized Bundle Data Center & Cloud solutions
• Order & Project Management
• Monitoring the SLA/KPIs performance and creating Service Improvement Plans (SIP) for respective customers
• Liaising with Vendors/partners for respective solutions
• Supporting the organization for the ISO 20000-1:2018 system activities (ITIL compliance) -project coordination between stakeholders and IT tools integration with structured ITSMS processes