Technical Support Officer
Description:
Do you have a good knowledge of Microsoft Office Suite software?
Do you have strong communication skills?
Are you interested in working for a global leader at its sector?
On behalf of our client, a well-known and leading software and services provider in the financial, retail and hospitality sectors, is looking for a Technical Support Officer.
📌 Location: Gerakas, Athens, Greece
📍 Working model: Hybrid (3 days on premise per week. 2 remote), Monday to Friday, 09.00 to 17.00
🖋️ You will be reporting to the Services Country Manager
What you will do:
You will be the point of contact of key clients, from the moment they report an incident through to its resolution, managing all aspects of customer service delivery. Overall, you must be able to quickly identify next steps in the problem resolution process leveraging ITIL practices.
More specifically you will be:
- Providing analysis and actions that lead to improved customer satisfaction, service loyalty and profitability.
- Collaborate with internal SW Engineering & Field Support teams
- Providing general support and/or support for specific accounts to the client’s Engineering team.
- Understanding of service systems, functions, policies and specifics of customer contracts used to resolve customer situations.
- Creating and presenting sales proposals, demonstration, testing and PoC proposals
- Colloboration with international teams
Requirements:
- Technical/Vocational certification or High School diploma, related to Technology / Computer Science
- 0-1 years of related experience, in Technical Support related roles
- Ability to understand the lifecycle of Technical Services (from reporting to final fix)
- Demonstrated proficiencies with Microsoft Office Suite software; you will be working a lot with Outlook (emails) and Excel (Tables, Filters, basic Graphs)
- Ability to work in a fast-paced environment, time management and organizational skills
- Excellent interpersonal and communication skills
- Fluency in Greek and English (written and oral)
Benefits:
💰 Monthly gross Salary Range 900 – 1.250
🏠 Hybrid Working Model
📖️ Continuous education
💻 Company phone & laptop
💼 Modern working environment
👥 Recruiting process:
- If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an introductory interview.
- As for the next step, there will be 1 more interview round with the Services Manager and a final interview with the Technical Team
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