Czech/Slovak Customer Service Advisor
Are you fluent in Czech/Slovak?
Do you want to gain experience in Customer Service?
ManpowerGroup Greece, on behalf of its client, is looking for Czech/Slovak Speakers.
Our client is a global BPO leader in customer support providing customized strategies for innovative brands.
📌 Location: Athens
📍 Working Model: hybrid or onsite
🖋️You will be reporting to Customer Service Supervisor
What you will do:
As a Czech/Slovak Customer Advisor, you will be responsible for providing exceptional customer service and resolving inquiries from customers through various channels such as phone, email, and chat.
More specifically:
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
What we are looking for:
- Fluency in Czech/Slovak language (C1-C2 level).
- Previous experience in customer service will be considered as an asset.
- Tech savvy.
- Proficient English Skills (Oral &Written).
- Enthusiastic, patient, empathetic, multi-tasking and communicative.
Compensation package and Benefits:
- Competitive Salary
- Indefinite Contract with the company
- Career Development Opportunities
- Participation in Private Medical Insurance Program
- Rewarding Bonus based on employee performance
- Laptop and headsets provided by the company
- Flexible working hours
👥 Recruitment Process:
- If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview
- As for the next steps, there will be 2 more interviews with the client either in person or online