Service Desk Agent

Algosystems S.A. is a leading solutions provider and system integrator with 34 years of solid presence in Greece, with extensive experience and expertise that extends to a very wide range of solutions in the market of Information & Communications, Automation & Control as well as Metrology.

We are seeking to employ for an open-ended employment contract, an enthusiastic entry-level in-house Service Desk Agent. His/her main scope will be to serve as the first point of contact for customers seeking IT technical assistance.

Key accountabilities:

• Serve as the first contact point of customers seeking IT technical assistance
• Categorize and direct customer service requests to the applicable engineering team in an effective and professional manner
• Develop an understanding of Algosystems’ services portfolio and service contracts
• Comply with standard help desk procedures including proper use of Algosystems internal ticketing system
• Coordinate site visits between engineering teams and customers
• Implement back office duties, such as reporting, and documentation
• Contribute to KPIs defined by the Service Delivery Manager

Core competencies and knowledge:

• Manage demanding situations
• Interact effectively with internal/external stakeholders
• Work efficiently and multi-tasking
• Pay attention to detail
• Excellent communication and interpersonal skills

Professional qualifications and working experience:

• Academic education with qualifications in Office Administration, Computer Science or relative. IEK or TEI University Degree
• Microsoft Office programs (Word, Excel, PowerPoint, Outlook etc)
• Excellent written and oral command of English and Greek
• Internship in relevant Service/Help desk oriented positions will be considered a plus