Our company at a glance.
Cosmote e-Value, member of ΟΤΕ Group, is an integrated Contact Center that offers innovative Customer Relationship & Experience Management and Business Process Outsourcing services, being capable of fully undertaking the end-to-end design-to-implementation process for its customer’s strategies and operations.
Our people
our Success Story!
Are you fluent in German and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as a German-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our German-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues and complaints effectively.
- Collaborate with other departments to escalate complex issues when necessary.
- Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.
Requirements:
- Fluency in German & English (both written and verbal) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service or a related field is preferred but not required.
- Ability to multitask and work in a fast-paced environment.
- Excellent problem-solving abilities.
- Availability to work 24/7/365 to ensure continuous support.
Benefits:
- Competitive salary
- Benefits and discounts (phone plans, meal tickets etc).
- Career development opportunities
- Continuous training
- Contract of indefinite duration through our partners
- The opportunity to become the next star Of Grand Cosmotel
If you are enthusiastic about providing exceptional customer service and fluent in German, we would love to hear from you!
Start your career!
Sending a CV is the responsibility of the candidates, who are solely responsible for the truth and accuracy of the information and/or documents provided.By sending his CV, processing of his personal data, contained in the CV point, as well as any other personal data, which comes into the possession of COSMOTE E-VALUE under the candidate's responsibility for the sole purpose of evaluating the candidate's abilities for the filling the position, for which they sent their CV, or for filling another, for which it is judged, during the processing, that it has the required positions.Processing in accordance with the provisions of the General Data Protection Regulation (hereinafter GDPR) and Law 4624/2019.Every candidate has the rights of information and objection of articles 13, 14 & 15 of GDPR. Regarding the processing of personal data for this purpose, which can be exercised by sending an email to: info@cosmote-evalue.gr