Front Desk Agent

Position Requirements:

• Checking guests in and out
• Taking payments
• Ensure the smooth running of the reception during the shift
• Assisting with out-of-hours reservations enquiries when applicable
• Answering guest queries and offering help wherever needed
• Liaise with other key departments to ensure the daily smooth running of the operations
• Full professional English and Greek oral and written communication skills
• Pleasant and friendly personality with the ability to smile even when under pressure
• ble to work in a fast paced environment within a team
• High level of patience, customer care skills and empathy

Desired Skills and Experience:

• A higher education degree in Hospitality Management
• Previous, at least 2 years 5-star hotel experience
• Excellent interpersonal and communication skills
• Knowledge of Pylon PMS is an asset
• Fluency in French will be highly appreciated
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other agents and associates
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions

The company offers:

• A competitive remuneration package
• Staff accommodation and meals
• Excellent working conditions within a luxurious and multicultural environment
• Continuous professional development prospects

Should you wish to be a member of Aegialis Hotel & Spa team, please send us your CV with a recent photo.