Angsana Corfu Resort & Spa, Is the first Banyan Tree Group property in Europe combining the brand’s Asian roots with Mediterranean and Corfiot influences.
Located in Kérkira, Angsana is a luxurious beach resort that blends the warmth and charm of unique Greek and Asian hospitality. It is set on a hilltop overlooking Benitses Bay, and with surroundings enriched with a proximity to Achilleion Palace, a home to the famed Princess Sissi of Austria. We foster a work environment characterized amongst others by learning and synergy, which are two of our Brand’s Core Values. We enjoy lifelong learning & working collectively to succeed in our short- and long-term team & business goals! Additionally, we aim to empower ourselves, colleagues, and local communities through innovative sustainability projects that we organize and run throughout the year!
As per specific job openings that you may be interested in, we are looking for a friendly and outgoing individual to join our team as a Reservations Agent
Role Characteristics
Title: Reservations Agent | Position Code: RA-0424
Reporting to: Reservations Manager| Employment Type: Seasonal | Work Location: Corfu Island Greece
Description
As a Hotel Reservation Agent, your main responsibility is to assist prospective guests in making room reservations at the hotel. In addition, you will be responsible for handling customer complaints and providing exceptional customer service.
Role responsibilities (include but are not limited to)
- Answer phone calls and respond to emails from customers who are interested in making reservations or have questions about their reservations
- Provide customers with information about the hotel’s accommodation options, rates, and amenities
- Process reservations, cancellations, and modifications using reservation software
- Collect and process payments from guests
- Communicate with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met
- Maximize rooms revenue through the conversion of telephone calls into sales
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Identify sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
- Handle customer queries and complaints relating to Rooms Reservations
- Support the Reservations Manager and/or Revenue Manager with special projects as required
Role Requirements & Person Specification:
- Enthusiastic individual, highly communicative and with friendly personality
- Proven experience in Customer Service, ideally in a luxury environment
- Fluency in English
- Good command of a second language (Russian, German, French) would be a plus
- Computer literacy
- Knowledge of Opera
Benefits:
- Accommodation
- Full Board Meals, 7 days / 3 meals per day
- Free Transportation from - to staff accommodation blocks to resort
- Free access to Banyan Tree online learning platform & Banyan Tree Connect Network
- Ongoing learning, both Generic & Departmental
- Opportunity to live and work abroad during the winter season, across the Banyan Tree Hotels network
https://www.angsana.com/en/greece/corfu