The 5* Aegialis Hotel & Spa located at Aegiali – Amorgos and looking for experienced, passionate and dedicated personalities, to be a part of the team 2023 and provide the guests the ultimate hospitality experience that comes straight from the heart.
Front Office Manager
Your job briefly:
The Front Office Manager is playing a key leadership role and is responsible for all front office functions and associates. You will have full responsibility for the overall Front Office operation and related activities achieving maximum customer experience, sales and guest satisfaction.
Your responsibilities:
- Provide services that are above and beyond customer expectations.
- Train, supervise and support new front office colleagues.
- Coordinate all front desk activities, including but not limited to check-in and procedures, guest transfers, charges, calls, reservations and guests’ services.
- Monitor and develop team member performance, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Define success in terms of the whole team and create a feeling of belonging in the team.
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue, while monitoring department’s costs.
- Liaise and coordinate effectively the front office team with other departments (housekeeping, maintenance, food and beverage, reservations etc).
- Schedule work shifts.
- Blend people into teams when needed and create strong morale and spirit in your team
- Foster open dialogue and let people be responsible for their work.
- Handle complaints and special requests.
- Troubleshoot emergencies.
- Ensure hotel policies and security requirements are met.
- Have an excellent knowledge of hotel facilities, daily events, activities and functions that take place in order to provide accurate information to the guests and coordinate departments needed.
- Monitor and assess service and satisfaction trends, evaluate metrics and address issues and make improvements accordingly in coordination with the Executive management.