Front office Manager

Avaton is a leading luxury hospitality company with a firm commitment to customer service. Dedicated to perfecting the travel experience and providing the highest standards of hospitality. We believe that our most valuable asset are our employees.

• Manage the activities of the Front Office team in order to ensure adherence to Relais & Chateaux standards, policies and procedures.
• Directs and controls the activities of the Front Desk, Guest Experience, Guest Relations, and Guest Services.
• The ability to direct all activities of the front office clerks and Night audit to ensure communication and follow-up on any problems, guest requests, special requirements, etc.
• Interview and hire new employees and ensure they are correctly trained and take corrective action as required.
• Takes actions that maximize the profit of the division
• Conduct performance reviews as scheduled.
• Review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
• Escort VIP and return guests to their rooms.
• Handle guest complaints and keep management informed as necessary.
• Work with the Credit Manager to ensure credit procedures are followed and any problems are resolved.
• Keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general.
• Reviews and monitors schedules of staff in all departments in the Front Office.
• Develop relationships with return guests, group contacts and other guests in order to provide personalized service.
• Supports and creates programs and initiatives that encourage employee development, training and career growth within the Front Desk, Guest Relations, Guest Experience and Guest Services.
• Have the ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.

Requirements:

• Degree or Diploma in Hotel Management from a reputed institute or equivalent degree
• Reading, writing, and oral proficiency in the English language. Proficiency in another International language will be an added advantage
• At least 3 years of managerial experience in handling various facets of Front Office operations in a 5* Luxury Property

• Complimentary employee stay
• Complimentary meals whilst on duty
• Internal and external development opportunities
• Competitive salary
• Excellent working conditions and environment
• Opportunities to grow and develop as a hospitality professional
• Training seminars conducted by hospitality experts
• Option to work in other Relais & Chateaux properties around the world

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