Field Service Engineer (Biomedical Laboratory Equipment)

The Company

Our client is an international company with strong presence in the distribution and technical support of high-end scientific and laboratory equipment. They represent major global manufacturers across biomedical science, diagnostics and medical equipment. With a strong commitment to continuous improvement, extensive employee training, and collaboration with innovative global partners, the company offers a dynamic and rewarding career environment.

Role Description

This is a full-time, Athens-based role for a dedicated Field Service Engineer. The successful candidate will deliver high-quality on-site technical service (field service) and remote troubleshooting support to minimize equipment downtime and ensure seamless laboratory operations. This position requires regional travel based on service needs.

Key Responsibilities

• Install, configure, commission, and maintain laboratory equipment at customer sites.
• Perform scheduled preventative maintenance and execute swift corrective maintenance/repairs.
• Diagnose complex technical issues, troubleshooting both hardware and software problems.
• Document all service activities accurately and generate comprehensive equipment performance reports.
• Collaborate closely with sales and application teams to deliver holistic client solutions.
• Conduct user training sessions to ensure customers operate equipment safely and efficiently.
• Maintain clear, professional, and empathetic communication with clients to ensure maximum customer satisfaction.

• Bachelor’s degree or equivalent qualification in Biomedical Engineering, Electronics, Automation, or a related technical discipline.
• Proven experience in field service activities, specifically involving the installation, maintenance, and repair of laboratory, medical, or scientific diagnostic tools and equipment.
• Strong troubleshooting and diagnostic skills with a structured approach to problem-solving.
• Experience in providing remote technical assistance, handling support tickets, and maintaining precise service documentation.
• Excellent command of Greek and English language (both written and spoken) for technical training and direct communication with international manufacturers.
• Strong communication and interpersonal skills with a highly professional, customer-centric attitude.
• Ability to work independently, manage time effectively, and prioritize urgent service requests.
• Valid driver’s license and readiness to travel within the assigned region

• Competitive remuneration package.
• Continuous training and certifications directly from major international manufacturing houses.
• Essential tools for the role, including a company vehicle, laptop, and mobile phone.
• Clear opportunities for professional growth within a stable, international corporate structure.

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