Sani Resort is a luxurious landscape stretching across fragrant pine forests, golden sands and crystal-clear waters. This is the awe-inspiring thousand-acre natural backdrop to Sani Resort, home to five multiple-awarded 5-star hotels recognized around the globe by leading travel organizations. Employees are the most valuable asset at Sani Resort and our aim is to develop staff skills and help them to reach their potential. We are always on the outlook to identify, recruit and maintain the people with the greatest smile and passion to provide exceptional guest services, which characterizes the whole company.
Check our open position and apply now:
IT Helpdesk Officer (Ref: SR/ITHO021)
Job Information Resort: Sani Resort | www.sani-resort.com
Office Location: Halkidiki, Greece
Department: Information Technology
Contract: Full Time / permanent
Start Date: February 2021
Position Ref. Code: SR/ITHO021
Your main responsibilities
- Respond to a broad range of service requests and provide information to fulfill requests or enable resolution
- Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate
- Assist with the development standards, and apply these to track, monitor, report, resolve or escalate issues
- Contribute to the creation of support documentation
- Deliver high quality support, owning support requests and managing them to a successful outcome
- Speak concisely and deliver information in a sensible and coherent manner
- Follow agreed procedures, provide advice to users on systems, products and services which are available to them
- Maintain high standards of service by providing a friendly and efficient customer-service to both Guests and Internal Customers.
- Be well-groomed, polite with a positive and professional attitude