Customer Experience Coordinator

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the fields of search and selection services and temporary placement. Adecco is currently seeking on behalf of Blueground, a multinational company in the hospitality industry, candidates to cover the following position:

Customer Experience Coordinator

(Remote)

JOB DESCRIPTION

• Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience
• Scheduling, collaborating and managing internal and external business partners to ensure operational excellence in Blueground properties
• Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience
• Maintaining long-lasting relations with business stakeholders
• Planning the daily routes of operations associates based on the number of stops, location and type of their tasks assigned, as well as customers' needs and business priorities

CANDIDATE PROFILE

• 1 year of working experience in a position including back-office operations or customer service responsibilities, alternatively in managing housing construction projects
• Fluent in Greek and English
• Computer literate
• Great communication skills, both written and verbal
• Able to maintain strong professional relationships with customers and business partners
• Problem-solving attitude
• Flexibility to work during weekends

THE COMPANY OFFERS

• Remote Work
• Fixed term contract
• Friendly and challenging working environment

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.

All applications are considered as strictly confidential