The Webhelp Group specializes in global Business Process Outsourcing (BPO), in particular in customer experience, payment services, sales, digital & marketing, across a range of voice, social and digital channels. Currently active in 26 countries, the company employs more than 35,000 Webhelpers across 86 services centers. The Webhelp Group is headquarted in Paris, France. The company has grown its revenues by more than 250% in the last 4 years by investing heavily in its human capital, creating a world-class working environment and implementing extensive personal and career development programs to become a great company to work for. We are currently seeking to cover on behalf of our clients, the above positions:
Customer Care Advisors (English)
A customer care advisor, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities:
● Manage incoming calls/emails
● Identify and assess customers’ needs to achieve satisfaction
● Build sustainable relationships of trust through open and interactive communication
● Provide accurate, valid and complete information by using the right methods/tools
● Meet personal/customer service team targets and call handling quotas
● Keep records of customer interactions, process customer accounts and file documents
● Follow communication procedures, guidelines and policies