German Speaking Agents (Banking Sector)

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the fields of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a large Credit Management Services group with a strong European footprint, for a motivated and customer-oriented specialist to join their team in Greece and begin an exciting career within a newly established contact centre.

German Speaking Agents (Banking Sector)

In this customer focused role, you will be responsible for providing a top quality Customer Service experience

Responsibilities:
• Be at the forefront of the business, operating via telephone/chat/email to support customers located in Germany
• Establish positive engagement with the customers, build relationships and demonstrate fair treatment
• Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
• Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
• Provide guidance to customers on the availability of free money advice
• Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

• Near-native level in German (C2 level)
• Good communication skills in English (B2+ level)
• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
• Service oriented and problem solving mindset
• Patience and calmness in all situations
• Ability to work both independently and as a member of a team
• Desire and energy striving for excellence and quality within the business
• Basic computer skills
• Customer support experience will be considered as an advantage, but is not a requirement

• Competitive remuneration package
• Bonus Scheme (up to 15%/month)
• Daily Meal Voucher
• Private health insurance program
• Friendly and challenging working environment
• Opportunity to participate in the development of a front-running service centre
• Development opportunities in an international financial environment
• Best-in-class training program that spans several weeks to develop your skill set and ensure your success
• Professional growth and development opportunities
• Working hours will be in line with German opening hours and candidates will work on-premise, in the new “state-of-the-art” contact centre providing a great working environment with relaxing break areas