Software Support Engineer

CBS group is one of the largest Technology, Information Technology and Telecommunications groups, Key Systems Integrators of the Greek and Cypriot Market, with a powerful presence of 35 years and consists of Cosmos Business Systems SA, Cosmos Consulting, CBS LAN and CBS IT Systems (Cyprus) LTD. Our company's mission is to provide high quality integrated solutions in technology products and services to meet the needs of Private Business Sector and Public Sector Organizations, investing in people and knowledge, a combination that makes it competitive and efficient.  

💻 Software Support Engineer📍Location: Athens, Greece 

⏰ Type: Full-time

The successful candidate will join the software & consulting department to support software applications within co-founded and / or research projects, as well as projects in the field of Public and Private Sector.

🧩 Responsibilities: 

• Support and maintain software applications delivered to clients. 
• Identify, isolate, replicate, and fix software defects and verify bug fixes. 
• Review functional and design specifications to ensure full understanding of deliverables. 
• Collaborate closely with development, QA, and operations teams to resolve issues. 
• Understand and translate customer operational needs into technical requirements. 
• Work in shifts and be available on standby during weekends or evenings for customer support requests. 

👤 Candidate’s profile: 

• Bachelor’s degree in information technology, Computer Science, or related field. 
• Proven experience in software support or similar roles. 
• Familiarity with Agile development, Scrum methodology, and tools like Jira. 
• Strong analytical and problem-solving skills. 
• Ability to work under pressure and manage multiple priorities. 
• Excellent communication and teamwork abilities. 
• Reliability and a commitment to delivering high-quality service. 

✨Nice to have: 

• Experience with bug tracking systems and issue resolution workflows. 
• Strong organizational and multitasking abilities. 
• Previous experience in technical support roles or customer-facing environments. 

🎁 We offer:

• Competitive compensation package. 
• Hybrid working model. 
• Modern and friendly work environment. 
• Continuous training opportunities and professional certifications. 
• Prospects for career growth within a leading IT organization. 

We are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, ethnicities, religions, beliefs, and ability status and all other diversity characteristics. 

🔒 All submissions will be treated as confidential.