Villa Ambassador / Butler

Mandarin Oriental, Costa Navarino is looking for a Villa Ambassador/Butler to join our Room Division team, for season 2026.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Room Division Department in Pylos, Messenia, Greece, the Villa Ambassador/Butler will be responsible for providing exceptional service from pre-arrival to departure to our Specialty Villas and VVIP guests.  All pre-arrangements, preferences and guests’ requests need to be attended to in a courteous and efficient manner in accordance with Legendary Quality Experiences. For this role we require excellent skills both in Front Office and Concierge, as well as basic knowledge in F&B and Housekeeping. The Villa Ambassador/Butler reports to the Villa Manager/Head Butler. 

As Villa Ambassador/Butler, you will be responsible for the following duties:

• Provide courteous, efficient service and ensure guest satisfaction from pre-arrival to departure in line with MOHG Legendary Quality Experiences (LQEs) and Forbes standards;
• Assist guests with pre-arrival arrangements such as transportation, activities and dining reservations. Collect guests’ preferences, needs and further relevant information, and ensure requests are satisfied before guests’ arrival.  
• Welcome guests and provide in-suite check-in, reconfirm preferences and offer additional arrangements such as handling luggage and unpacking service.
• Note guests’ preferences, update records, ensure continuity of personalized and anticipatory service across the stay.
• Coordinate with Front Office, Concierge, Housekeeping, In-Room Dining and other departments to deliver seamless guest service.
• Upon request, perform a private butler service in the villa at guest’s disposal. 
• Coordinate daily service and turndown with housekeeping, as well as service of in-villa meals and private events with F&B departments. 
• Ensure Specialty Villas are in perfect maintenance conditions and fully stocked with amenities, monitor inventory, and prepare necessary tools.
• Organize departure or post-departure arrangements such us luggage pick-up, transportation, take-away meals or shipments. 
• Handle guest billing, invoices and payments in compliance with Greek law and Hotel policies;
• Have an accurate overview and organization about upcoming VVIP stays;
• Manage guest correspondence, including messages, mail, and phone calls;
• Support colleagues and demonstrate teamwork to ensure service excellence;
• Perform other reasonable duties assigned by management. 

As Villa Ambassador/Butler, we expect from you: 

• Valid EU Passport or Hellenic Residence Permit.
• Preferred experience in the same or similar position.
• Good level of English. Greek or an additional language will be considered as a plus.
• Good computer skills.
• Outgoing and smiling personality.
• Brilliant teamwork skills and positive attitude.
• Good organizational and multi-tasking skills.
• Able to perform tasks that require physical effort.
• Be available for night shifts, weekends and public holidays.
• Driving license is mandatory. 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen.
• Three complimentary meals per day at our Colleague restaurant.
• Uniform and laundry of uniform.
• Private Medical Insurance.

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