At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the role
The Bellman assists
with the delivery and collection of guests’ luggage, parcels, faxes, messages,
etc. He also assists in keeping the lobby tidy and ensure all guests receive
prompt, cordial and efficient attention and service throughout their stay. Bellman
is responsible for the first & last impression about arrival departure
experiences accordingly. Bellman utilizes buggies for luggage delivery,
ensuring that buggies are kept in a perfect condition. Bellman will be acting
also as valet and be responsible for safely parking the guests and external
visitor’s cars and ensure all cars are parked and unparked with extreme care as
per the procedures.
Key Duties and Responsibilities
- Always well-groomed and immaculately presented in a clean uniform.
- Helping to create a
friendly and welcoming environment, by greeting visitors and guests.
- Dealing with guest arrivals
and departures as per LQA & Forbes
standards, complying with the hotel’s policies.
- Offering car door
assistance and assisting in calling taxis
- Assist guests in giving
them directions and providing important information about the hotel.
- Respond to all guests needs
quickly, efficiently, and courteously.
- To be aware of all
functions, conferences and special events taking place in the Resort
- Assist Security in monitoring
for suspicious activity.
- Participate
in required training related to the job.
- Follow LQA & Forbes standards related to Guest
Services department.
- Effectively
communicate and maintain a favorable working relationship with colleges at all levels.
- Always
assure a professional attitude towards guests and colleagues
- Ensure the constant flow of information through all areas.
- Ensure all relevant information is always communicated to all team members.
- Assist and participate in all communication meetings in order to discuss
all new changes and practices taking place and discuss any problems or
suggestions in the department.
- Apply and adhere to rules and regulations as per employee handbook,
departmental and hotel policies, and procedures,
including those for emergency situations.
- Use buggies for guest’s movements and luggage
delivery when required.
- Ensure buggies are kept in a good condition.
In case of any technical issues, information is passed to Guest Services Team
Leader and Management.
- Ensure bicycles are kept in good condition. In
case of any technical issues, information is passed to Guest Services Team
Leader and Management.
- Practice proper telephone etiquette with
colleagues and hotel guests
- Ensure prompt, accurate and
courteous delivery and collection of any luggage, parcels, or mail.
- Ensure correct and secure
storage procedures are always followed.
- Be fully
familiar with the room types and the hotel.
- Proceed with
the rooming of guests when necessary.
- Prompt delivery of both
local and international newspapers
- Make sure that the trolleys
are clean, and the storeroom is kept tidy and free of debris.
- Assist with the Doorman’s
duties when they are not available.
- Be familiar with all
facilities and services within the hotel and offer general information as required.
- Work night shifts when required.
- Prepare and act on
additional duties outside of job description as and when necessary.
- Provide immediate assistance to guests as requested.
- To assist with any other duties as required by the
management team.
- Assist guests with opening/closing vehicle doors.
- Welcome guests and visitors with appropriate greetings
of the day.
- Able to communicate parking procedures to
guests/visitors.
- Tag guest vehicle keys with date & time, make/model
and guest name.
- Able to effectively park and retrieve guests’ cars
without causing damage to the vehicle.
- Able to provide guests with information regarding
property facilities, amenities, services, hours of operation.
- Able to provide guests with direction and local areas
of interest and activities.
- Ensure vehicles are legally parked in the designated
parking areas and to maintain a smooth and efficient flow of traffic.
- Valet parking of guest cars and ensuring the keys are
securely stored.
- Ensure all guests’ valet experience are memorable,
unique and as per the hotel's standards.
- Document and report all vehicle incidents like damage,
accidents, theft, missing articles etc.
- Report accidents, injuries, and unsafe work conditions
to the supervisor or manager.
- Monitor and maintain safety, security, and cleanliness
of parking areas, portico and behind the valet stand.
- Responsible to report any security or safety problems,
safety hazards and potential security problems to the supervisors.
Skills, Qualifications & Requirements
- Strong interpersonal skills and very good communication
skills
- Good knowledge of English
- Previous customer related experience an asset
- Strong human relations skills with both employees and guests
- Must have a driver’s license.
- Ability to work well under pressure
- Ability to work cohesively as part of a team.
What We Offer
- A dynamic and collaborative work environment in a world-class luxury resort.
- Career growth opportunities within One&Only Resorts.
- Continuous training and professional development.
- Competitive salary and benefits package.
- Private health insurance.
- Exclusive discounts at partner businesses.