Ethos Greek Hospitality is a dynamic property management agency situated in the captivating island of Mykonos. At Ethos, we take pride in curating exceptional experiences that transcend the ordinary, setting the stage for unparalleled moments of joy and relaxation. Our dedicated team is committed to redefining the standards of hospitality, ensuring that each guest is enveloped in the warmth of Greek culture and the spirit of Mykonos. From luxury villas overlooking the azure Aegean Sea to bespoke event planning and exquisite culinary offerings, Ethos Greek Hospitality is your gateway to a world where tradition meets contemporary elegance. Rooted in authenticity and driven by innovation, we strive to create lasting memories that echo the timeless allure of Mykonos. Join us in our pursuit of hospitality excellence, where every detail is a testament to our commitment to delivering extraordinary moments in the heart of the Cyclades.
Job Description
- Take responsibility for the activation of the company’s overall sales strategy.
- Manage the relationship between direct and online sales.
- Meet and exceed budgeted targets
- Maximize room revenue.
- Monitoring and mentoring Marketing, Sales and Reservations of the Hotel & Villas depart-ment.
- Research and preparations for international exhibitions where Ethos could take part.
- Manage the Reservations department & all rooms reservations processes for the hotel and Villas.
- Oversee and manage the daily operations and efficient running of the Reservations Depart-ment
- Identify opportunities across the market segments maximizing Sales return with a particular focus on Direct Sales for the hotel and Villa Rentals.
- Maintain existing client base whilst growing our share of the business.
- Ensure that our online presence applies the correct rate strategy and offers accurate prop-erty descriptions.
- Review the segments to identify any un-explored opportunities.
- Identify opportunities for Travel Management Companies - networking & development.
- Ensure that all existing and new reservations are correctly allocated and include all the nec-essary and correct information into the PMS and Reservations data base.
- Continually audit our business mix to ensure development of the business segments to de-liver exceptional results.
- Evaluate sales resources to ensure they are correctly mobilized to drive strategy and market share.
- Generate and distribute weekly and monthly reservation reports
- Update rates and availability in the Channel Manager
- Manage bookings and Online Travel Agencies (OTA) for both Hotel & Villas.
- Collaborate closely with the Hotel Manager team and the Front Office department.
- Process all reservation requests, changes and cancellations received by phone or mail
- Receive reservation enquiries over the phone and via email
- Answer questions about property facilities/services and room accommodations
- Deal with all guest inquiries/guest complaints in a professional and courteous manner