Front Office Supervisor

Job Title: Front office Supervisor

Location: On site

Job Type: Seasonal

Company Description: At Miraggio Thermal Spa Resort, we believe in creating exceptional guest experiences while fostering growth and innovation. We are currently seeking a dedicated and enthusiastic Front Office Supervisor to support and inspire our Front Office team, ensuring smooth operations and high service standards.

Job Role: As a Front Office Supervisor at Miraggio Thermal Spa Resort you will be responsible for overseeing the daily operations of the front desk and ensuring a seamless and exceptional experience for our guests. Your leadership and problem-solving skills will play a pivotal role in maintaining high service standards, managing the front office team, and providing excellent guest service.

Key Responsibilities:

• Team Leadership: Supervise, train, and motivate the front office staff, ensuring they provide outstanding guest service, and meet performance goals and standards
• Guest Services: Lead by example in delivering exceptional guest services, handling check-in, check-out, reservations, and guest inquiries efficiently and professionally
• Shift Management: Oversee daily operations by managing staff schedules, ensuring coverage, and coordinating shift changes. Maintain a well-organized and efficient front desk operation
• Guest Issues Resolution: Address and resolve guest concerns, complaints, or special requests promptly and professionally, finding appropriate solutions while adhering to hotel policies
• Cash Handling: Oversee financial transactions, ensuring accuracy, compliance, and proper cash balancing at the end of each shift
• Training and Development: Provide ongoing training and support to front office staff, ensuring they are well-informed and capable of handling guest inquiries and challenges effectively
• Report Preparation: Assist in preparing daily reports, occupancy forecasts, and financial summaries. Maintain accurate records
• Collaboration: Foster effective communication and collaboration between the front office team and other hotel departments, such as housekeeping, maintenance, and food and beverage, to enhance guest experiences
• Safety and Security: Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff
• Front Desk Maintenance: Ensure the front desk area is clean, organized, and equipped with necessary supplies, brochures, and information for guests

• Bachelor's degree (Hospitality or related field – AEI or TEI, National or International)
• 2-3 years minimum experience in a similar position , leadership in hospitality strongly required
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly
• Strong communication (both verbal and written), negotiation and administrative skills
• Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position
• High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must
• Flexibility to work in shifts, including evenings, weekends, and holidays

We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth.

We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

If you are a dedicated hospitality professional with leadership skills join our team and be part of our journey towards excellence!

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).