Front Desk Agent

Scope of the role

We are seeking for a dedicated Front Desk Agent to join our team. This is an exciting oportunity for someone looking to work in a fast paced enviroment and playing a central role on making a difference in our guests' experience.

Responsibilities

• Greeting guests and performing all check in procedures in a professional and friendly manner
• Provide information about the hotel
• Upsell & Cross Sell hotel services to maximize revenue
• Act as a concierge by providing information about local attractions, services, events
• Handle guests complaints and issues in a timely and professional manner
• Answer phone calls and respond inquiries about room availability, rates and services
• Handle reservations, cancellations and special requests at the absece of the Reservations Executive
• Process guests check outs, payments and invoicing
• Maintain a clean and organized front desk area at all times
• Perform additional administrative tasks when required
• Report to the Front Office Manager

• Minimum of 3 years of experience in a similar position
• Excellent knowledge of English
• Proficiency in Microsoft Office suite
• Strong communication and interpersonal skills
• Flexibility to work in all shifts (morning, evening, night), weekends and holidays
• Ability to work under pressure and meet deadlines in a fast-paced environment
• Bachelor’s or Higher Degree in Hospitality, Tourism, or related field is a plus

• Salary according to the official hospitality contract and greek law
• Work in a successful and dynamic team
• Opportunity for personal and professional development and advancement, as well as acquiring new knowledge