Reservation Agent

The Bohemians Concept is currently recruiting experienced and dedicated staff for its hotels for the 2026 season in Mykonos.

Job Title: Reservations Agent

Employment Type: Full-time, Seasonal 

Job Description:

We are seeking a dedicated and organized Reservations Agent to join our team under the guidance of the Reservation Manager. The ideal candidate will handle guest inquiries via phone and email, manage reservations, and assist with various administrative tasks to ensure seamless coordination with other hotel departments. As a key point of contact for guests, you will need to be highly knowledgeable about room types, amenities, and hotel policies to provide accurate information to both new and returning guests.

Key Responsibilities:

• Responding to guest inquiries via email and following up on requests.
• Answering phone calls related to room reservations and modifications.
• Recording and updating bookings using Pylon PMS.
• Monitoring room availability and adjusting as directed by the Reservation Manager.
• Updating room rates based on manager instructions.
• Managing electronic filing and record-keeping.
• Delivering the day's arrival reservations to the front desk.
• Recording daily customer payments in Pylon PMS.
• Performing cash flow checks and reconciling payment links/e-commerce transactions with PMS records.
• Providing daily updates to the Reservation Manager on workflow and progress.
• Assisting in tracking guest payments under the manager's guidance.
• Supporting the issuance of invoices for travel agents.
• Assisting with monitoring hotel listings on IDS platforms and websites.
• Communicating with the Guest Experience Manager, Food & Beverage Manager, and Hotel Manager regarding special requests and guest requirements.
• Organizing site inspections in coordination with the Hotel Manager upon agent request.
• Forwarding incoming emails to relevant departments, including promotional materials, marketing content, and other general inquiries received via the info email address.

Qualifications and Skills:

• Previous experience in 4- or 5-star hotels is required.
• Excellent verbal and written communication skills in English.
• Knowledge of additional languages is an advantage.
• Proficiency in Microsoft Office and Outlook.
• Familiarity with managing online IDS platforms or a strong aptitude for learning online tools.
• Knowledge of Pylon PMS is preferred; experience with any PMS software is essential.
• Ability to adapt quickly and work effectively in a fast-paced, multi-team environment.
• Strong focus on delivering exceptional customer service, even if prior SLH hotel experience is lacking.
• Excellent attention to detail and ability to stay focused under pressure.
• Genuine interest in customer service, with a warm and professional demeanor.
• Strong communication, negotiation, and organizational skills.
• A cooperative, positive attitude with a proactive approach to problem-solving.
• Core values of honesty, teamwork, and a willingness to improve and grow within the team.

Benefits:

• Competitive salary.
• Meals and accommodation provided during hotel operating months.
• Remote working options during winter months.
• Possibility of continuing the position throughout the winter.
• Comprehensive training program led by the Reservation Manager before peak season, with continued training upon hotel opening.
• Strong opportunities for career growth and role rotation within the company.
• Company-provided laptop and mobile connection.
• A positive and supportive work environment with a focus on employee well-being.