Ikos Resorts is a 5* hospitality chain, based on an innovative, luxury concept that has already been rewarded as one of the best resorts in the world!
With two brand new resorts opening in Corfu 2018 and Kos 2019 and with two top awarded ones in Halkidiki we are looking for talented & energetic professionals.
There has never been a more interesting time to join Ikos Resorts. We’re on a developmental journey and we are now recruiting for:
Rooms Division Manager
This is a permanent role for our new luxury Ikos Aria resort in Kos opening in May 2019
About the role:
As a Rooms Division Manager, you are responsible for overseeing all Rooms Division operations to deliver an excellent Guest experience. You will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
Some of the goals you will be having:
• Oversee Rooms Division operations including, but not limited, to Concierge, Reception, Housekeeping, Maintenance, Kids Club, Mini Market and Spa facilities.
• Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls.
• Follow company’s procedures in guest complaint handling and give guidelines under the GM’s or/and As H M instructions.
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement (questionnaires and social media)
• Operate within departmental budgets through effective stock and cost controls and well managed schedules (Housekeeping and Front office)
• Maintain good communication and work relationships in all hotel areas and suppliers
• Recruit, manage, train and develop the Room Division team
• Contribute to succession planning within the hotel and company
• Ensure team members comply with hotel security, fire regulations and all health and safety legislation