Do you want to start a journey as a customer service expert in cooperation with one of the leading companies in the market?
Are you native or fluent in Italian?
ManpowerGroup Greece, on behalf of its client, is looking for Italian Customer Care Representatives who know exactly how to make the most out of the clients’ experience!
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Our client is a global BPO leader in customer support providing customized strategies for innovative brands.
📌 Location: Athens
📍 Working Model: hybrid or onsite
🖋️You will be reporting to Customer Service Supervisor
What you will do:
As an Italian Customer Advisor, you will be responsible for providing exceptional customer service and resolving inquiries from customers through various channels such as phone, email, and chat.
More specifically:
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution.
What we are looking for:
- Fluency in Italian language (C1-C2 level).
- Previous experience in customer service will be considered as an asset.
- Tech savvy/ Computer literacy
- Proficient English Skills (Oral and written).
- Enthusiastic, patient, empathetic, multi-tasking and communicative.
Compensation Package and Benefits:
- Competitive Salary.
- Indefinite Contract with the company.
- Career Development Opportunities.
- Participation in Private Medical Insurance Program.
- Rewarding Bonus based on employee performance.
- Laptops and headsets provided by the company.
- Flexible working hours.
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Recruitment Process:- If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
- As for the next steps, there will be 2 more interviews with the client either in person or online.