Are you a natural problem-solver with a passion for technology and customer excellence? We are looking for an enthusiastic Customer Support Representative to join a leading team in the financial technology sector.
This role offers the perfect blend of technical support and client interaction, focusing on POS & e-commerce systems.
If you are looking for a stable yet evolving professional environment to grow your skills, we want to meet you!
As a Customer Support Representative, your responsibilities will be to:
- Provide 1st and 2nd level technical support for POS & e-commerce systems via phone, email, or ticketing
- Diagnose and resolve technical issues by collaborating with specialized internal teams
- Log and track all support requests accurately within the Helpdesk system
- Provide remote installation and configuration of POS equipment when necessary
- Offer clear guidance and training to customers on basic POS and e-commerce operations
- Maintain high-quality standards by complying with established procedures
What We Are Looking For?
- Excellent communication and interpersonal skills, combined with strong problem-solving abilities
- Excellent computer literacy with solid knowledge of Windows operating systems and networking
- Fluency in English
- Flexibility to work on rotating shifts to ensure seamless support operations
- Strong soft skills and a proactive approach to resolving complex issues
The Benefits:
- Hybrid working model
- Restaurant tickets provided monthly
- Continuous training and professional development
- Career progression opportunities within a major financial organization
- A modern, professional, and supportive work environment
Apply Now!
If this sounds like you or someone you know, we want to hear from you today! Apply online for the Customer Support Representative position by clicking the "Apply Now" button.
Have some questions? Feel free to contact Katerina Koutroufini at +30 694 347 0089.
Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.