Are you passionate about delivering exceptional customer service while navigating the complexities of trade operations as a Customer Service Trade Operations Specialist? Are you seeking to build your experience as a Customer Service Trade Operations Specialist to join a dynamic team on a fixed term contract at the pharmaceutical sector? Are you eager to collaborate closely with internal teams to resolve issues, optimize processes, and uphold our commitment to excellence in service delivery? If your answer is yes, then this is the opportunity you were looking for!
As a
Customer Service Trade Operation Specialist, your responsibilities will be:
- Maintain a working knowledge of trade policies, SOPs, and standard business processes to respond to customer and sales force inquiries regarding the company's Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments when appropriate, and product-specific order handling guidelines.
- Complete all assigned training.
- Ensure official documents archiving to various platforms & physically (invoices, delivery notes, contracts etc.)
- Contribute in prompt & successful tender file submissions & smooth monthly submissions to EKAPY portal.
- Provide support by submitting & organizing paperwork & electronic files for audit purposes.
- Provide support to the Commercial Operations department by submitting the daily sales reports to local authorities (EOF) & by gathering relevant certificates for the products’ importation.
- May need as a back-up staff to manage customer orders and inquiries.
- Communication with Company's 3PL in Greece and Cyprus for executing orders where needed.
If you believe your profile could be a good match to this
Customer Service Trade Operation Specialist role, apply online now!
Have some questions first? Feel free to contact Ioanna Vousolinou (T. 69 44 030 941).
Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.