Bellman / Doorperson

Mandarin Oriental, Costa Navarino is looking for a Bellman/Doorperson to join our Front of House team, for season 2026.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Front of House Department in Pylos, Messenia, Greece, the Bellman will be responsible for providing exceptional guest service from arrival to departure, ensuring a smooth and personalized experience in accordance with Legendary Quality Experiences. This role includes luggage handling of arrivals and departures, in-room deliveries, buggy escorting around the Resort. The Bellman/Doorperson reports to the Front Services Manager.

As Bellman/Doorperson, you will be responsible for the following duties:

• Provide courteous, efficient service and ensure guest satisfaction from arrival to departure in line with MOHG Legendary Quality Experiences (LQEs) and Forbes standards.
• Greet guests and ensure a smooth arrival and departure experience.
• Deliver and collect guest luggage according to MOHG quality standards.
• Escort guests around the Resort by golf car respecting time and guest preferences.
• Manage parking and retrieval of vehicles in a timely and courteous safe manner.
• Have an overview of all daily arrivals and departures, as well as external visitors.
• Direct guests, answer questions, and escalate issues to the Front Services Manager or to the Manager on Duty when needed.
• Remain constantly updated about hotel facilities and operating hours, as well as special events and promotions in house.
• Maintain a pleasant and well-groomed appearance during the entire shift.
• Keep luggage storages clean and tidy, respecting operational standards.
• Support colleagues and demonstrate teamwork to ensure service excellence.
• Perform other reasonable duties assigned by management.

As Bellman/Doorperson, we expect from you: 

• Valid EU Passport or Hellenic Residence Permit.
• Preferred experience in the same or similar position.
• Good level of English. Greek or an additional language will be considered as a plus.
• Good computer skills.
• Outgoing and smiling personality.
• Brilliant teamwork skills and positive attitude.
• Good organizational and multi-tasking skills.
• Able to perform tasks that require physical effort.
• Be available for night shifts, weekends and public holidays.
• Driving license is mandatory. 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen.
• Three complimentary meals per day at our Colleague restaurant.
• Uniform and laundry of uniform.
• Private Medical Insurance.

We’re Fans. Are you?