Front Office Agents

White Pearl Hospitality is looking for a friendly and customer-oriented Hotel Front Desk Agent to join our team at one of our Santorini properties for the season of 2024 (April-October). As a front desk agent, you will be the first point of contact for our guests and play a crucial role in creating a positive and memorable experience.

• Excellent knowledge of English and Greek - French will be considered an asset
• Previous experience in a similar position in a boutique hotel environment
• Solid written and verbal communication skills.
• Hands-on experience with office equipment.
• Customer-oriented personality, responsible.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Ability to deal effectively with complaints in a professional way.

Responsibilities

• Welcoming guests upon arrival and escorting them to the properties,
• Handles guest needs, requests, and complaints in a professional way, according to the hotel's policies
• Provide prompt and personalized services and exceed guests' expectations
• Promotes in house and sister properties' services and facilities
• Make sure that all the hotel's operations run smoothly and all departments are fully equipped
• Perform everyday front office and invoicing tasks
• Co-ordinate housekeeping and maintenance personnel
• Requirements