MAIN DUITES:
• Lead hotel to implement, monitor, adhere to, and enforce compliance with all hotel and company policies, procedures, and standards.
• Communicate effectively and professionally with employees, including relaying pertinent information to subordinates, communicating expectations and appreciation, sharing ‘big picture’, and communicating departmental and corporate goals and objectives.
• Maximize sales potential and profitability, guest satisfaction, monitoring product and labor costs, reviewing of financial information, etc.
• Maintain superior relationship and rapport with guests.
• Monitor service trends by engaging with hotel guests, reviewing guest comments, make changes as necessary.
JOB-RELATED SKILLS:
• Tourism or corresponding school degree
• Experience in similar position in 5* hotels
• Ability to manage personnel and meet financial targets
• Customer-oriented approach and exceptional communication skills
• Excellent knowledge of English language (French language knowledge will be considered an asset)
• Ability to motivate and lead a team
• Advanced organizing skills
• Taking initiative and problem-solving skills
• Computer literacy, advanced skills required