Guest Service Manager (Heraklion, Crete)

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2008 in the fields of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a Leading Hotel Chain in Greece, for a dynamic professional to cover the following position:

Guest Service Manager (Heraklion, Crete)

Job Description

• Oversee the day-to-day operations of the guest services department, including managing staff schedules, ensuring coverage 24/7, and overseeing the delivery of exceptional service to all guests.
• Collaborate with other departments (e.g., housekeeping, maintenance, food and beverage) to ensure that all guest requests, concerns, and complaints are addressed promptly and efficiently.
• Foster a culture of excellence among guest services staff, providing training, coaching and guidance as necessary to ensure that all staff members are equipped to deliver exceptional service.
• Handle complex and/or escalated guest issues, working closely with other departments to find solutions that meet guest needs and expectations.
• Monitor guest feedback and reviews, responding to guest comments and taking proactive steps to address and eliminate potential issues.
• Maintain accurate records and handle administrative tasks related to the guest services department, including budgets, inventory management, and performance reporting.
• Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.

• Bachelor's degree in hospitality management, business administration, or related field.
• Minimum of 5 years of experience in guest services, with at least 3 years in a management or supervisory role.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Exceptional problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions.
• Knowledge of hospitality industry best practices, including customer service, revenue management, and guest experience.
• Fluent in English and Greek; additional languages a plus.

The Company Offers

• Competitive salary and other benefits (bonus included)
• Advanced Opportunities for professional growth
• Accommodation (if necessary) and Board
• Transportation costs
• Participation in educational programs

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.

All applications are considered as strictly confidential.