Front Office Manager

The Ixian Grand & All Suites is a beachfront, 5-star adults-only resort in Rhodes, offering high-quality hospitality experiences.

We are currently seeking a Front Office Manager to join our team and lead the Front Office operations of the hotel.

Key Responsibilities:

• Coordinate and supervise the Front Office team, including Receptionists, Guest Relations and all front desk personnel
• Train, guide and support the Front Office team to ensure they are fully prepared to perform their duties effectively
• Communicate directly with guests to provide excellent service, in line with the high standards of the hotel
• Handle guest issues and complaints promptly and professionally, ensuring immediate resolution
• Work closely with the Reservations and Housekeeping departments to ensure smooth daily operations

Reports to:

• Rooms Division Manager

Qualifications & Skills:

• Degree in Tourism or Hospitality Management
• Minimum of 2 years’ experience in a similar managerial or supervisory Front Office position
• Excellent knowledge and hands-on experience with PMS systems
• Excellent command of MS Office applications
• Excellent written and verbal communication skills in English
• Strong organizational and managerial skills
• High sense of responsibility, consistency and teamwork
• Strong problem-solving and decision-making skills

What We Offer:

• Competitive remuneration package
• Accommodation provided, if required
• Opportunities for professional growth and development within a growing hospitality company