Reservations Agent

About Daios Cove

Located in a stunning private bay near Agios Nikolaos, Daios Cove is a five-star destination known for its modern design, outstanding service, and genuine Cretan hospitality. Our team is passionate about creating unforgettable guest experiences and setting the standard for excellence in luxury hospitality. Join us and be part of a dynamic, international environment where your talent and commitment are valued and rewarded.

In a nutshell:

For many travelers, the reservation agent is the first point of contact when booking their travel. Therefore, at Daios Cove,  our reservations team is expected to provide more than just booking our hotels: They connect with our guests over the phone, in person, or via email and strive to provide excellent customer service, by answering any queries, making suggestions and assisting and advising them to choose from a variety of experiences we offer. 

In your department:

• Manage and process reservations according to guest requirements, partner agreements, and budgetary guidelines.
• Coordinate guest transfers to and from the hotel, including airport and port arrangements.
• Handle payments and issue reservation confirmations with accuracy and professionalism.
• Our Reservations Manager will support and help you succeed, however, some of the below are useful:
• This role generally requires a relevant degree in Hotel/Tourism
• Previous similar experience in a luxury hospitality environment is essential.
• Proficiency in English; knowledge of other languages will be considered a plus.
• Excellent problem-resolution skills and the ability to quickly work around different solutions are critical success factors for this role.
• Requires the ability to be flexible and adapt to change
• Troubleshoot and resolve booking-related issues, ensuring quick and effective solutions.
• Upsell hotel services and special packages to enhance the guest experience when appropriate.
• Collaborate with Front Office, Guest Relations, and Housekeeping to ensure all guest needs are met before arrival and throughout their stay.
• Maintain strong relationships with tour operators and booking channel partners, ensuring smooth communication and timely follow-up.

Our People & Culture:

• Encourage and build mutual trust, respect, and cooperation among team members.
• Must possess a positive attitude and have the ability to work with people from a diverse backgrounds
• Flexible and willing to take the extra step and support the team.
• Open to receiving feedback and maintaining a continuous-learning attitude

What we offer:

• Permanent / all year position
• Remuneration package aligned with industry standards
• food conditions
• Opportunities for professional growth and long-term cooperation.
• A positive, international working environment with modern facilities and high standards.

Join Our Team!

If you consider yourself suitable to become part of our family by providing high quality services in a friendly working environment, we will be happy to receive your CV.

Kindly note that only applicants with valid EU work permits will be contacted.

All applications are confidential and will be treated with the utmost discretion.

Send your CV and let's chat!