Description:
We are seeking a detail-oriented and customer-focused Reservations Agent (evening shift) to join our team. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to provide exceptional service to our guests. As a Reservations Agent, you will be responsible for handling reservations, inquiries, and ensuring a seamless booking experience for our customers.
Responsibilities:
- Answering incoming calls and emails from customers regarding reservations and inquiries
- Making and modifying reservations in the booking system
- Providing information about hotel facilities, services, and policies
- Resolving customer complaints or issues in a professional manner - Collaborating with other departments to ensure guest satisfaction
Requirements:
- Previous experience in a customer service or reservations role is preferred
- Excellent communication skills, both verbal and written
- Strong attention to detail and organizational skills
- Ability to work well under pressure and in a fast-paced environment
- Proficiency in reservation software and Microsoft Office applications
We Offer:
- Competitive salary and benefits package
- Training and development opportunities
- A supportive and collaborative work environment
- 2 meals on duty within the hotel
- Accommodation in a double base room
- Opportunities for advancement within the company
If you are passionate about providing excellent customer service and have the skills required for this role, we would love to hear from you. Please submit your resume by applying directly via job find.
We look forward to welcoming you to our team!