About Zélia Halkidiki
Zélia Halkidiki Resort & Spa, a proud member of the Destination by Hyatt collection, is a luxurious adults-only 5-star resort featuring 105 rooms and suites. Overlooking the deep blue of the Aegean Sea and the majestic Mount Olympus, the resort offers elevated gastronomic, wellness, and hospitality experiences in an atmosphere of barefoot luxury.
Role Overview
As Front Office Manager, you will lead a dynamic team that delivers seamless, warm, and intuitive service throughout every stage of the guest journey — from pre-arrival to post-departure.
You combine operational precision with emotional intelligence, guiding your team to make every interaction reflect Zélia’s calm rhythm of excellence.
Key Responsibilities
- Lead, coach, and inspire the Front Office team across reception, concierge, guest relations, and reservations.
- Ensure smooth daily operations — check-in/out, billing, and guest communications.
- Personally oversee VIP and repeat guest experiences.
- Monitor guest feedback and online reputation (Medallia, OTAs).
- Collaborate closely with Housekeeping, F&B, and Guest Experience teams for flawless service delivery.
- Drive upselling and revenue initiatives while maintaining genuine guest connection.
- Implement and train on brand standards and digital systems (Opera Cloud, Reserve, DUVE, NEXI).