Jobfind.gr is seeking Italian Customer Service Representatives on behalf of a multinational company in Athens (city center).
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team and use your communications skills in Italian. We are bringing Customer Advisors on board for our clients.
You will learn fascinating insights into the hospitality industry while building a long-term career and developing your skills. No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers.
What we offer:
- Indefinite contract
- Competitive remuneration package (14 Salaries)
- Opportunities for international Career through International Mobility program
- A challenging working environment
- Employee events
- Private health insurance + Dental Care
- Daily meal voucher in Up Hellas card per working day
- Up to 10% monthly performance bonus
- Free gym and other well-being activities
- Free rooftop cinema with Acropolis views
- Enjoy with your co-workers your lunch break at our new Restaurant
What you’ll be doing at Concentrix
- Manage inbound calls, emails, or live chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
What we’re looking for
- Proven customer support experience or experience as a client service representative
- Fluent in Italian
- Good level of English
- Strong focus on customer needs and understanding of how customers can behave
- Strong communication, problem-solving and active listening skills
- Strong written skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company’s success