German Healthcare Support Specialist

ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle Level Executives across all sectors.

ICAP Executive Search & Selection, on behalf of its client, a global provider of customer experience management solutions partnering with leading international brands, is looking for a Healthcare German Customer Service Agent to join its team.

German Healthcare Support Specialist (6308/GHSS/ESS/GR)

Role Overview:

The role will initially focus on back-office operations, order processing, and order entry, with a planned progression into customer support calls. As part of the role, you will interact with patients and healthcare professionals, providing support and information related to healthcare products, with a particular focus on wound-care and catheter-related products.

Requirements:

• Proven experience in customer service, preferably within a service center.
• Native/near-native level of German.
• Strong communication, problem-solving and conflict resolution skills.
• Ability to multitask efficiently across multiple systems in a fast-paced environment.
• Structured, self-organized approach with strong attention to detail.
• Team-oriented mindset with openness to feedback and continuous development.
• Ability to work effectively in an international and dynamic environment.

In full compliance with the EU Pay Transparency Directive (EU) 2023/970, please note that the applicable salary range defined by our client for this role will be disclosed to candidates by our consulting team within a reasonable timeframe before the interview process begins.