Ecommerce Specialist

We are seeking a dynamic Ecommerce Specialist who blends commercial acumen with strong technical capability.

This role is ideal for someone who understands Ecommerce platforms, IT systems, and digital workflows, while also being able to propose and execute sales‑driven online initiatives.

You will manage digital customer relationships, coordinate newsletters and online communication, and support the company’s growth across wholesale and retail channels.

Key Responsibilities

Digital Account Management

• Build and maintain strong digital relationships with existing Ecommerce B2B customers
• Handle customer communication via email, newsletters, and platform messaging
• Ensure timely responses, order accuracy, and smooth after‑sales support
• Monitor customer activity on the B2B/B2C platform and proactively address needs

Ecommerce Growth & Commercial Strategy

• Identify new business opportunities and support expansion of the B2B Ecommerce client base
• Propose and execute online commercial activities (campaigns, bundles, promotions) to drive sales
• Analyze sales performance, customer behavior, and digital KPIs to recommend improvements
• Collaborate with Sales & Marketing to align digital initiatives with commercial objectives

Platform & Systems Management

• Work closely with IT to ensure smooth operation of Ecommerce systems and integrations
• Troubleshoot platform issues and coordinate enhancements or new features
• Maintain product listings, pricing accuracy, and digital content quality
• Support onboarding of new customers to the B2B platform

Digital Marketing & Communication

• Create, schedule, and manage newsletters and promotional emails
• Develop engaging digital content that highlights products, offers, and new arrivals
• Ensure brand consistency across all digital communication
• Track newsletter performance and optimize for higher engagement and conversions

Qualifications

• Bachelor’s degree in Business, Marketing, Digital Commerce, or related field
• Minimum 3 years of experience in B2B Ecommerce, digital sales, or online account management
• Strong understanding of Ecommerce platforms, ERP/CRM systems, and digital workflows
• Excellent communication skills with the ability to manage customer relationships digitally
• Analytical mindset with experience in sales reporting and data‑driven decision making

Key Skills

• Tech‑savvy mindset with the ability to understand and navigate IT systems
• Commercial thinking and ability to identify growth opportunities
• Creativity in presenting and marketing products digitally
• Strong prioritization, organization, and account management skills
• Ability to collaborate cross‑functionally with Sales, Marketing, and IT teams

• Competitive remuneration package
• Group health/ medical insurance package
• Dynamic and challenging working environment