Customer Service Coordinator (hybrid/remote option)

🤝Customer Service Coordinator

Location: Athens hybrid/remote option

Contract type: Employment contract

Department: Balkan Region

Reports to: Country Manager

✨Join our team as a Customer Service Coordinator!

Are you a problem solver with a customer-first mindset?

Do you enjoy working in a dynamic logistics environment and supporting clients across borders?

We’re looking for someone like you!

🔍Key Responsibilities:

• Coordinating the end-to-end order and delivery process for international clients. 
• Building strong, long-term relationships with customers and understanding their needs.
• Responding quickly to inquiries, issues, and complaints with a solution-oriented attitude.
• Preparing personalized service offers and negotiating cooperation terms.
• Collaborating closely with operations, logistics, and finance teams.
• Monitoring order status, delivery performance, and customer satisfaction.
• Supporting reporting and analysis of service quality and client feedback. 
• Representing the company at industry events and trade shows when needed. 

✅What We’re Looking For:

• 1–2 years of experience in customer service, logistics, or sales support.
• Very good command of English (min. B2), other languages are a plus.
• Strong communication, negotiation, and problem-solving skills.
• Solid understanding of logistics processes and customer expectations.
• Organizational skills and the ability to manage multiple tasks.
• Proficiency in MS Office; familiarity with CRM/ERP systems is a plus.
• Team spirit, adaptability, and a proactive approach to daily challenges. 

🎯Nice to Have:

• Experience in the TSL (Transport–Shipping–Logistics), e-commerce, FMCG, or manufacturing sectors.
• Basic knowledge of international trade practices (Incoterms, export documentation). 
• A genuine interest in global markets and international business development. 

💼What We Offer: 

• A stable role in a fast-paced international environment.
• Development opportunities through training and mentorship.
• Collaboration with a motivated, supportive team.
• Flexible working options and a competitive benefits package.
• Tools and freedom to shape your own customer approach. 

📩 Interested?

Send us your CV in English – we can’t wait to meet you!