This an exciting opportunity for a Field Service Technician working for a leading multinational company in Athens. The core business of the role is to provide technical support to the customer (machine repair, installation, upgrade and trainings) and ensure that the most accurate technical information on the equipment status of customer is available on real time basis
The responsibilities of the field service technician include:
- ensuring customer satisfaction
- installing and commissioning of new machines at customer site
- providing preventive and fast reactive service to customer
- customer remote support
- training and technical support to customer
- mentoring and training other field service technician on technical aspects
- facilitating the development off business opportunities
- processes optimization, standardization and continuous improvements