Technical Customer Service Manager

Atlas, a company of Adecco Group of Greece, on behalf of Vodafone Greece Group, is looking for people to staff the following position:

Technical Customer Service Manager

Job Description

• Call reception for Fixed, Cloud & ICT technical issues reported by VIP Corporate customers.
• Proactive monitoring for Fixed, Cloud & ICT services of the VIP Corporate customers.
• 1st level technical troubleshooting on all Fixed, Cloud and ICT services of the VIP Corporate customers.
• Periodic update of the VIP Corporate customers on the progress of the open technical issues.
• SLA monitoring & management escalation to prevent SLA violations for the VIP Corporate customers.
• Reporting analysis & chronic issues identification.

Candidate Profile

• At least 4 years of experience in Corporate Technical Support on Fixed services
• University or College degree
• Excellent knowledge in xDSL technology and DSLAMs
• Excellent knowledge in VoIP
• Excellent technical skills on Fixed, Cloud & ICT services
• Very good level of Greek and English language (oral and written)
• Excellent knowledge in MS Office
• Excellent communication skills
• Customer obsessed – emphasis on quality
• Time management & problem analysis skills
• Team player
• High levels of self-motivation & “can do” attitude

The Company Offers

• Friendly and challenging working environment
• Opportunities for further development
• Competitive salary package


After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

All applications are considered as strictly confidential.