On behalf of our client, an
Ultra-Luxury Resort in Dubai,
UWORC is recruiting a
Head Hostess for a seasonal/permanent placement.
A unique opportunity to join one of the best teams ever in Dubai’s Hospitality Scene has come. Focusing on creating a one of a kind experience in every single resort, by creating experiences and everlasting memories.
What to expect:- Maximum of 9 working hours per day
- 6 days off per month
- Acommodation of excellent standards & transportation
- Private medical insurance for all colleagues at all levels.
- Access to meals with Ethnic & National food days in our staff restaurant.
- Wellness activities free of charge for colleagues (yoga, pilates etc)
- Phsychological support 24/7 on call
- Opportunities in the top luxury resorts of the company worldwide.
- Unlimited training opportunities through our learning platforms & with top colleges/institutions of the country and worldwide
The Role:The Head Hostess at is a key member of the guest services team, responsible for creating an unparalleled guest experience in one of Dubai's most prestigious ultra-luxury hotels. The role requires exceptional interpersonal skills, impeccable grooming, and a deep understanding of high-end service standards. The Head Hostess will oversee the hostess team, ensuring flawless execution of guest services in the hotel's dining and public areas.
Responsibilities:Guest Relations:- Greet and welcome guests in a warm and professional manner, ensuring their immediate comfort and satisfaction.
- Proactively anticipate guest needs and respond promptly to their requests and concerns.
- Build and maintain strong guest relationships, ensuring personalized and memorable experiences.
Team Leadership:- Provide leadership, training, and guidance to the hostess team, ensuring they uphold the highest standards of service excellence.
- Schedule and assign tasks to hostesses, ensuring optimal coverage during peak times.
- Conduct regular team meetings to communicate expectations, updates, and share best practices.
- Reservation Management:
- Manage restaurant reservations and guest preferences to ensure seamless dining experiences.
- Coordinate with kitchen and serving staff to ensure timely seating and service.
Seating Management:- Strategically plan and manage table allocations to optimize seating efficiency while accommodating guest preferences.
- Ensure smooth coordination between hostesses, waitstaff, and kitchen teams.
Guest Flow Management:- Monitor guest traffic and waitlists, implementing strategies to minimize guest wait times.
- Address any potential issues related to guest flow and service delays promptly and professionally.
Service Excellence:- Set and maintain exceptionally high service standards, reflecting the hotel's commitment to luxury and sophistication.
- Handle guest feedback and complaints with poise, seeking resolutions that exceed guest expectations.
Appearance and Presentation:- Maintain a polished and sophisticated personal appearance, adhering to the hotel's grooming standards.
- Ensure the hostess team is consistently groomed and attired to reflect the hotel's luxury image.
Collaboration:- Collaborate with other departments to ensure a cohesive and integrated guest experience.
- Work closely with the Food and Beverage team to optimize restaurant operations and service quality.
Training and Development:- Provide ongoing training and mentorship to hostesses, fostering a culture of continuous improvement.
- Keep the team updated on the latest industry trends and service techniques.
Skills that can make you outstand in this role. Missing some?You will still be considered as valuable ambassador.- Previous experience in a luxury hotel or high-end restaurant environment, preferably in a supervisory or leadership role.
- Exceptional interpersonal and communication skills, with the ability to engage with diverse international clientele.
- Proficiency in multiple languages is a strong advantage (Russian). English is essential.
- Impeccable grooming and personal presentation.
- Strong organizational skills and the ability to manage guest flow effectively.
- A genuine passion for delivering exceptional guest experiences.
- Flexibility to work in a dynamic, high-pressure environment.
- Knowledge of reservation management software and point-of-sale systems.