On behalf of our client, a 5* Boutique Hotel in Chora Mykonos, we are recruiting a Front Office & Reservations Manager for the upcoming summer season of 2024.
Join our prestigious partner and take on the exciting role of Front Office & Reservations Manager. As the Front Office & Reservations Manager, you will play a pivotal role in ensuring a seamless and luxurious experience for our guests from the moment they inquire about our services to the completion of their stay.
What to expect:
All UWORC Αmbassadors, are offered free 45 min sessions every month with our Mental Health Counselor upon request. Visit www.uworc.com to discover more about our benefits!
- Maximum of 9 working hours per day.
- Days off according to agreement.
- Payment on time.
- All wages and benefits are included as required by law.
- Complimentary Meals.
- Accommodation within the establishment.
- Development prospects.
The Role:
- Oversee and manage the day-to-day operations of the Front Office.
- Provide leadership and guidance to the front desk team to ensure exceptional guest service.
- Handle guest check-ins, check-outs, and inquiries with professionalism and efficiency.
- Monitor and maintain the cleanliness and organization of the lobby and front desk area.
- Effectively manage room reservations and bookings.
- Respond promptly to reservation inquiries via phone, email, and online platforms.
- Coordinate with other departments to ensure accurate information on room availability.
- Implement and maintain a reservation system to optimize occupancy and revenue.
- Foster a welcoming and hospitable atmosphere for guests.
- Address and resolve guest concerns and issues promptly.
- Anticipate and fulfill guest needs to exceed expectations.
- Ensure a high level of customer satisfaction through personalized service.
- Train, mentor, and supervise front office staff to deliver exceptional service.
- Conduct regular performance evaluations and provide constructive feedback.
- Implement ongoing training programs to enhance the skills of the front office team.
- Collaborate with other hotel departments, such as housekeeping, concierge, and F&B, to ensure seamless guest experiences.
- Coordinate with the sales and marketing team to promote special packages and offers.
- Communicate effectively with other hotel managers to address operational issues and improvements.
Skills that can make you outstand in this role.
Missing some? You will still be considered as valuable ambassador.
- Proven experience in front office and reservations management, preferably in a luxury hotel setting.
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficient in hotel management software and reservation systems.
- Ability to lead and motivate a team to achieve high levels of guest satisfaction.
- Knowledge of local attractions, services, and amenities to assist guests effectively.
- Flexibility to work varied shifts, including weekends and holidays.
- Excellent command of the English language.