TOR Hotel Group is a family-owned business with a long heritage in hospitality, which dates
back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since
then, the Tornivoukas family has continued its long tradition with the creation
of 5 unique hotels in Northern Greece.
Join our
team for a full time contract in a fast growing working environment as a
Reservations Agent
Location: Thessaloniki
Key Responsibilities:
- Ensure that
all reservation request is attended and handled as per the company’s standards
and procedures; maintain confidentiality of guests’ information
- Ensure
customer satisfaction throughout the reservation experience
- Apply
upselling techniques at all time
- Process payments and confirm
arrangements concerning individual guests or travel agents over the phone, by e
mail, on line and in person
- Maintain good
relations with agents, companies and regular guests
- Review
reservation booked daily; Resolve unexpected overbooking
situations
- Create and maintain reservation
records, order material supplies and all necessary hotel documents
- Communicate reservation
information (cancellations and modifications) to the Front Desk and follow
company’s policy for no shows
- Ensure special handling of repeats
guest and very VIP guest
- Handle all
guest complaints and comments relating to the department tactfully
- Coordinate and
communicate with all departments (Operations, Finance and Housekeeping) to ensure a smooth operation
Qualifications / Personal characteristics:
- Minimum 2-3 years experience in a similar position in the luxury hospitality industry
- Excellent knowledge of English
language; a second language would be a plus
- Computer literacy and experience
in Opera / Fidelio programs
- Maintain at all times a high
standard of personal appearance and hygiene
- Strong customer service and
communication skills, detail oriented and a problem solving person
- BA in Tourism would be preferred
- Pleasant personality, team player,
focused on accomplishing high quality result
Benefits:
- Career development in a fast paced
growing work environment
- Daily meal
- Private health insurance
- Training opportunities
TOR Hotel
Group is an equal opportunity employer committed to hiring a diverse workforce
and sustaining an inclusive culture. We are proud to offer an excellent and
professional working environment and further career development to passionate
professionals.
www.torhotelgroup.gr/career