Technical Support Agent

Are you experienced in technical support and customer service? Do you want to be a part of a leading telecommunications company?

Apply now and join our client as a Technical Support Agent!

As a Technical Support Agent your responsibilities include:

• Handling incoming calls for Fixed, Cloud & ICT technical issues reported by VIP Corporate customers.
• Proactive monitoring for Fixed, Cloud & ICT services of the VIP Corporate customers.
• 1st level technical troubleshooting on all Fixed, Cloud and ICT services of the VIP Corporate customers.
• Periodic update of the VIP Corporate customers on the progress of the open technical issues.
• Monitor the network and provide early warning of abnormalities or problems.
• SLA monitoring & management escalation to prevent SLA violations for the VIP Corporate customers.
• Reporting analysis & chronic issues identification.

The ideal candidate should possess:

• University or College degree 
• Previous experience in Technical Support or similar role.
• Excellent technical skills on Fixed, Cloud & ICT services.
• Very good level of Greek and English language (oral and written)
• Excellent knowledge in MS Office
• Time management & problem analysis skills
• Excellent communication skills

Our client offers for the Technical Support Agent:

• Competitive salary package
• Hybrid working model
• Flexible shifts
• Permanent employment with indefinite contract

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.