Our 5* resort in Halkidiki is seeking a
dedicated and detail-oriented Reservations Specialist to join our team. The
ideal candidate will be responsible for handling all reservations efficiently
and accurately, ensuring smooth communication with guestsand maintaining the
highest standards of service and professionalism.
Key Responsibilities
- Manage room reservations
through phone, email, and online booking platforms (Booking.com, Expedia,
WebHotelier, etc.).
- Process modifications,
cancellations, and confirmations based on room availability and guest
needs.
- Provide accurate information
regarding room types, rates, offers, and special requests.
- Monitor room availability and
contribute to maximizing hotel occupancy.
- Handle payments, deposits, and
refunds according to company procedures.
- Collaborate closely with Front
Office, Housekeeping, and F&B departments for seamless guest service.
- Resolve booking-related issues
with professionalism and discretion.
- Collect and analyze data
regarding bookings, cancellations, and revenue trends.
Requirements
- Minimum 4 years of experience
in a similar role, with proven ability to manage a high volume of
reservations efficiently and accurately.
- Excellent command of Greek and
English (additional languages will be considered an asset).
- Strong computer literacy and
familiarity with hotel software (PYLON preferred).
- Proven experience with online
booking systems (WebHotelier, Booking.com, Expedia).
- Outstanding communication,
organizational, and multitasking skills.
- Professional appearance,
positive attitude, and team spirit.
What We Offer
- Competitive salary and benefits
package, according to experience and qualifications.
- Full
insurance coverage.
- Modern, pleasant, and
supportive work environment.
- Career growth opportunities
within our team.