Customer Support Advisor - German Speaker

LMW is seeking a skilled Customer Support Advisor - German Speaker on behalf of our client, a multinational healthcare organisation. As a Customer Support Advisor, you will play a crucial role in providing exceptional service to the company's German-speaking clients.

Aρμοδιότητες 

• Serve as the primary point of contact for German-speaking customers, providing exceptional customer service and resolving any issues or inquiries promptly and effectively
• Handle inbound and outbound calls, emails, and chat communications professionally and courteously, ensuring a positive customer experience
• Document and maintain accurate records of customer interactions and transactions, utilizing customer relationship management system
• Identify and escalate complex issues to the appropriate department or team, ensuring a timely resolution
• Stay up-to-date with the company's offerings, policies, and procedures in order to provide knowledgeable support to customers

• Fluency in both written and spoken German and English is required
• Proven experience in a customer support role
• Excellent communication skills, strong problem-solving abilities, with a customer-focused & sales mindset
• Ability to work efficiently in a fast-paced and dynamic environment, while maintaining a high level of accuracy and attention to detail
• Translation rights will be considered a plus

• Competitive salary
• Paid training using the latest technology
• International, modern working environment
• Career development opportunities