Guest Experience Agent

About Pomegranate Wellness Spa Hotel

Pomegranate Wellness Spa Hotel is a modern wellness and luxury destination in Nea Potidea, Halkidiki. The hotel offers comfortable accommodations, high-quality gastronomy, and holistic wellness experiences, providing guests with a serene environment to relax and rejuvenate. With a focus on personalized service and attention to detail, the hotel caters to both leisure and wellness travelers seeking a premium experience.

Position Summary

The Guest Experience Agent ensures that every guest enjoys a seamless, personalized, and memorable stay. This role is central to delivering the hotel’s signature luxury and wellness experience, requiring collaboration with all departments to maintain the highest standards of service, comfort, and guest satisfaction.

Key Responsibilities:

• Personalized guest reception and assistance during check-in, stay, and check-out
• Handling guest requests, inquiries, and concerns with discretion and professionalism
• Coordinating with Front Office, Housekeeping, Spa & Wellness, F&B, and Concierge teams
• Monitoring guest satisfaction and anticipating needs to enhance the experience
• Recording guest preferences, feedback, and special requests
• Facilitating smooth communication across departments for timely service delivery
• Maintaining accurate guest profiles and CRM data

Candidate Profile:

• Degree in Tourism, Hospitality, or related field (preferred)
• Previous experience in luxury hotel operations, ideally in Guest Relations or Front Office
• Excellent interpersonal, communication, and organizational skills
• Fluent in English; additional languages are a plus
• Proficiency in MS Office, Outlook, and hotel management systems (PMS, CRM, or equivalent)
• Professional appearance and strong guest-service orientation
• Ability to multitask, anticipate guest needs, and collaborate effectively with a team

Benefits:

• Competitive salary package reflecting experience and qualifications
• Accommodation and full meal plan
• Work in a modern luxury wellness hotel environment
• Opportunities for career development and professional growth
• Continuous training in luxury hospitality and wellness services
• Interaction with high-end clientele and exposure to premium service standards