Customer Operations Partner

Adecco HR is the global leader in HR services and certified with ISO 9001:2015 in the field of search and selection services in Greece. Adecco is currently seeking on behalf of Roche Diagnostics, a multinational company in the healthcare and diagnostics sector, for a professional to cover the following position:

Customer Operations Partner

Job Description

• Ensures that all customer operations activities comply with company Standard Operating Procedures (SOPs) and relevant regulations, supporting internal audits related to customer data and operational processes
• Handles the timely processing of sales orders, credit notes, debit notes, invoices, and export documentation
• Collaborates with Logistics and Finance departments to ensure accurate and efficient order fulfillment and billing
• Acts as the first point of contact for customer enquiries and complaints related to order status, billing, or returns
• Responds promptly and professionally to customer communications, providing accurate information and ensuring effective issue resolution
• Tracks and follows up on pending customer requests requiring interdepartmental coordination
• Processes product returns and exchanges according to company policies and manages credit note issuance, ensuring appropriate approvals and documentation
• Investigates customer complaints in collaboration with relevant departments and contributes to timely and effective resolutions
• Documents complaint trends and identifies opportunities for process and customer experience improvements
• Works closely with Commercial, Finance, Supply Chain, and Quality teams to ensure seamless customer operations
• Prepares regular reports on customer operations metrics, including order processing and complaint resolution
• Identifies operational bottlenecks and proposes improvements to processes and customer experience

Candidate’s Profile

• Strong organizational and multitasking abilities
• Solid knowledge of Order to Cash processes
• Effective communication skills and professional telephone manner, with experience in customer-facing activities
• Proficiency in ERP/CRM systems
• Resilient and tenacious, with the ability to work effectively under pressure in a fast-paced and time-sensitive environment
• Strong problem-solving skills and customer-focused approach
• Ability to collaborate effectively across multiple teams and functions
• Strong attention to detail and ability to manage multiple priorities

The Company Offers

• Competitive remuneration package
• Medical plan
• Dynamic and challenging working environment
• Opportunity to work in a multinational company in the healthcare and diagnostics sector

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website www.adecco.com/el-gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.

All applications are considered as strictly confidential.

Adecco HR is an Equal Opportunity Employer and committed to fostering a diverse and inclusive workplace. All applicants are considered equally, regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic characteristics, disability, age, or any other characteristic protected by applicable law. We foster to a workplace where everyone feels respected, valued, and empowered to grow and succeed.